A little help for the table

Support

Help with calling cards, making the app your own and keeping your purchase working.

Contact hello@sunrisewebstudios.com.

Start, pause and keep playing

Bring physical tablas and markers, agree on a pattern, then press Start. A silent 3 → 2 → 1 countdown leads into the Spanish introduction and automatic card calling. See How to Play for the full guide.

Pause: tap the main card. Resume: press the play control to return to the live card and continue the same deck. Resume does not start a new game.

Review: swipe backward or tap a called-card thumbnail. Reviewing history does not pause the live caller; tap the main card first if you want calling to stop.

New Game: use the circular-arrow control and confirm Start Over. This clears progress and shuffles a fresh deck. Cancel keeps the current game. After all 54 cards, the closing announcement plays and calling stops; history remains available.

Voices, pace and appearance

• Caller: choose the male Cantador or female Cantadora in Settings.
• Interval: choose 1–5 seconds between calls. Each spoken card name finishes before the interval runs; this is not a limit on recording length.
• Themes: choose Embroidery, Talavera, Agave, Celestial, Alebrije, Monarch or Cream Papel Picado. Embroidery is the default. Themes change the surroundings, not the card deck.
• Language: choose English or Español for the app interface. All card calls and traditional card names remain Spanish.

Weekend Reminder

Want a reminder to gather around the table? Turn on Settings → Weekend Reminder and allow iOS notifications. This optional reminder is scheduled on your iPhone for Fridays at 5 PM local time. Turn the switch off to stop it, or disable Lotería notifications in iOS Settings.

If permission was denied, choose Open iOS Settings in Lotería Settings to manage notification permission, then return to Lotería and enable the reminder. Pause the caller first if the reminder switch is unavailable during a game.

Remove Ads Forever

The free app shows a small banner and occasional full-screen interstitial ads when a new game is confirmed, between games. They do not interrupt active calling. Eligibility counts games with at least 30 seconds of active calling; an interstitial may appear after every third qualifying game, if an ad is ready and privacy choices permit it.

Remove Ads Forever is a one-time, non-consumable Apple in-app purchase. It removes banner and interstitial advertising; it does not unlock gameplay, voices, themes or cards. There is no subscription. Settings shows Apple’s current local price before purchase.

Restore Purchases

Use the Apple Account that made the purchase, connect to the internet, then open Settings → Restore Purchases. Apple may ask you to sign in. A successful restore shows that Remove Ads Forever is owned; you do not need to buy it again.

Ads still appearing?

1. Check that Apple completed the purchase. A pending purchase, including one awaiting approval, does not yet remove ads.
2. Confirm the Apple Account used for Media & Purchases matches the original purchase.
3. Connect to the internet and use Restore Purchases. If needed, close and reopen Lotería, then try again.
4. If no purchase is found, check Apple’s purchase history. A refunded or revoked purchase no longer grants ad removal.

If the product cannot load, try Try Again in Settings and check your connection and Apple purchase restrictions. Apple handles payment and refund requests through Report a Problem. Sunrise cannot issue Apple refunds directly.

Privacy choices

Google’s consent message appears when required. When Google reports that privacy options are required, Privacy Options appears in Settings so you can revisit your choices. The option may not appear in every region or consent state.

If privacy options are temporarily unavailable, check your connection and try again. You can continue using the caller. See the Privacy Policy for information about local storage, Apple purchases and Google advertising.

Interruptions and troubleshooting

Calling stopped when I left the app

That is expected. Backgrounding, leaving the caller or an audio interruption pauses the game. Calling does not automatically resume when you return. Use Continue from Home to reopen the saved game, then Resume. An interrupted countdown starts its countdown again on Resume.

I can’t hear the caller

Check your iPhone’s media volume and audio output. End any active call or audio interruption, return to Lotería and press Resume. If an audio error appears, dismiss it and try Resume again. Restart the app or iPhone if the problem persists.

Do I need an internet connection?

The production deck and caller recordings are included in the app. Core calling does not need a download. Advertising, consent forms, purchase loading and restoration, and external web pages may need an internet connection.

My progress or preferences are missing

The app saves its current deck, progress and preferences on the device. There is no Sunrise account or app-managed cloud sync. Deleting the app can remove this data, so try restarting before reinstalling. Restoring a purchase restores ad removal, not an earlier game.

Contact us

Email hello@sunrisewebstudios.com with your iPhone model, iOS version, Lotería app version (shown in Settings), and a brief description of the issue. A screenshot can help if you’re comfortable sharing it. Please do not send passwords or payment-card details.